SupportWOW! Request Portal - Professional Client Support & Ticketing System

🚀 Transform Your Client Support Operations

Request Portal is a comprehensive, production-ready client management system built with modern technologies. Perfect for MSPs, hosting companies, IT support businesses, and answering services who need a powerful yet affordable solution.

🔒 Don't Rely on the Cloud - Own Your Data!

Complete Control & Privacy: Unlike SaaS platforms that hold your sensitive customer data, Request Portal is 100% self-hosted. Your data lives on YOUR server, under YOUR control. No monthly fees, no data mining, no vendor lock-in, no privacy concerns. You own it forever.

⚡ Runs on a $3/month VPS from Interserver!

Yes, you read that right. This full-featured support portal runs smoothly on minimal resources. Deploy it on an Interserver $3 VPS or any equivalent hosting and start managing clients immediately.

🎯 Core Features

📝 Dynamic Form Builder

• Client-Facing Forms: Create unlimited custom request forms with drag-and-drop simplicity
• Internal Forms: Build forms for staff workflows (equipment checkout, maintenance requests, etc.)
• Multiple Field Types: Text, textarea, email, phone, date, time, dropdowns, checkboxes, radio buttons, file uploads
• Form Templates: Reusable templates assigned by plan type
• File Attachments: Configurable file types and size limits
• No Coding Required: Build complex forms with zero programming knowledge

🎫 Complete Ticketing System

• Multi-Department Support: Organize teams and route tickets efficiently
• Ticket Assignment: Assign to agents or departments
• Priority Levels: Low, Normal, High, Urgent
• Status Tracking: Open, In Progress, Waiting, Resolved, Closed
• Internal Notes: Staff-only comments for collaboration
• Public Replies: Customer-visible responses with email notifications
• Email-to-Ticket: Automatically create tickets from incoming emails with smart threading
• Support Queue: Real-time view of all tickets across departments
• Agent Signatures: Personalized signatures automatically appended to responses
• Department Signatures: Department-wide signatures for consistent branding
• Email Blocking: Ban problematic email addresses from creating tickets
• Attachment Management: Dedicated attachments tab for easy file access

💰 Flexible Billing System

• Subscription Plans: Create unlimited plan types with custom pricing
• Usage-Based Billing: Track requests, set limits, charge per request
• Prepaid Credits: Customers can pre-purchase credits
• Automated Invoicing: Generate professional PDF statements with one click
• Monthly Reports: Detailed usage reports showing request breakdown and costs
• Billing Queue: Track outstanding balances and payment status
• Credit Management: Add/deduct credits with full audit trail
• Multiple Plan Types: Server Management, Web Hosting, Email Hosting, IT Support, WordPress Support, and more

📊 Advanced Analytics & Reporting

• Real-Time Dashboard: Overview of system activity and key metrics
• Usage Analytics: Track request volume, trends, and patterns with interactive line graphs
• Revenue Tracking: Monitor monthly revenue and customer value
• Department Metrics: Workload distribution and performance
• Agent Performance Reports: Detailed reports showing all tickets per agent with metrics
• Customer Feedback Analytics: Track satisfaction ratings and feedback trends
• Custom Date Ranges: Filter analytics by any time period
• Export Capabilities: CSV and PDF export for all reports
• Customer Insights: Identify top customers and usage patterns
• Visual Charts: Line graphs showing ticket trends by department over time

📚 Knowledge Base System

• Self-Service Support: Create comprehensive help articles for customers
• Rich Text Editor: Full-featured editor with formatting, images, code blocks, and more
• Category Management: Organize articles into customizable categories
• Public & Staff-Only Articles: Control visibility per article
• Article Sharing: Email articles directly to customers from the portal
• Search Functionality: Quick article discovery for staff and customers
• SEO-Friendly URLs: Clean, readable URLs for each article

📞 Call Log Management

• Track Phone Interactions: Log all customer calls with duration and notes
• Call Status: In Progress, Completed, Missed, No Answer, Voicemail
• Billable Calls: Track time and value for billing purposes
• Link to Tickets: Associate calls with support tickets
• Call History: Complete audit trail of customer interactions
• Internal Notes: Document call outcomes and follow-ups

👥 User Management

• Three User Roles: Admin, Tech (Support Staff), Client
• Unlimited Users: No per-user licensing fees
• Client ID System: Organize customers with unique identifiers
• Account Status Control: Active/Suspended account management
• Bulk Actions: Activate, suspend, or delete multiple users at once
• Credit Adjustments: Add/remove prepaid credits with full history
• Email Alerts: Toggle notifications per user
• Request History: View all submissions per customer

🔐 Security Features

• NextAuth Integration: Industry-standard authentication
• Two-Factor Authentication: TOTP-based 2FA for admin accounts
• Email Verification: Automated verification for new signups
• reCAPTCHA v2: Bot protection on registration forms
• Advanced Password Security: Enforced complexity with real-time strength indicators
• Dictionary Word Rejection: Prevents use of common words and patterns
• Email Blocking System: Ban abusive users from creating tickets via email
• Secure Password Storage: bcrypt hashing with salt
• Session Management: Secure, encrypted sessions with configurable timeouts
• fail2ban Integration: Brute force attack protection (Ubuntu deployment)
• Non-Root Execution: App runs as unprivileged user for security
• Audit Logging: Track all administrative actions
• Automated Backups: Daily database backups with S3/cloud storage support

📧 Email Integration

• SMTP Support: Connect any email provider (Gmail, Office 365, SendGrid, SES)
• Email Templates: Professional branded templates with custom logos
• Email Pipes: Convert incoming emails to support tickets automatically
• Smart Email Threading: Proper reply threading with In-Reply-To and References headers
• Email Blocking: Ban specific email addresses from creating tickets
• Notification System: Real-time alerts for tickets, forms, and updates
• Per-Department Muting: Control customer notification preferences by department
• Email Tracking: Monitor delivery status of all outbound emails
• Fetch Logs: Track inbound email processing with detailed error reporting
• Retry Logic: Automatic retry for failed emails with exponential backoff

🎨 Customization & Branding

• Custom Logos: Upload your company logo for site and statements
• Favicon Support: Custom browser icons
• Footer Customization: HTML-based footer content
• Company Information: Configure name, address, contact details
• Professional Statements: Branded PDF invoices and reports
• Theme Support: Clean, modern, responsive design

⚙️ Site Settings & Configuration

• General Settings: Company info, contact details, addresses
• Branding: Logo and favicon management
• Security: reCAPTCHA configuration and advanced password policies
• SMTP: Email server setup with test functionality
• Email Inboxes: Configure email-to-ticket monitoring
• Automated Reports: Schedule monthly report generation (first or last day of month)
• Database Admin: Direct database access for advanced users
• S3/Cloud Backups: Automatic backups to AWS S3 or compatible storage
• Database Restore: One-click restore from backup files
• Audit Logs: System activity monitoring with detailed tracking
• Banned Emails Management: Block problematic email addresses

🛠️ Technical Stack

Built with modern, enterprise-grade technologies:

• Frontend: Next.js 14, React 18, TypeScript
• Backend: Next.js API Routes, Node.js 18
• Database: PostgreSQL 15
• Cache: Redis
• ORM: Prisma
• Authentication: NextAuth.js with 2FA support
• UI Components: Radix UI, Tailwind CSS, Shadcn UI
• PDF Generation: Built-in PDF report generation
• Email: Nodemailer with SMTP support
• Process Management: PM2 (production-ready)
• Web Server: Nginx reverse proxy
• File Storage: Cloud storage integration (AWS S3 compatible)

💻 System Requirements

Minimum Requirements (Perfect for $3 Interserver VPS!)

• OS: AlmaLinux 8+
• RAM: 1GB minimum (2GB recommended)
• CPU: 1 vCore
• Storage: 5GB free disk space
• Ports: 80, 443 (HTTP/HTTPS)

Recommended for Production

• RAM: 2GB or more
• CPU: 2 vCores or more
• Storage: 10GB+ (for logs, backups, uploads)
• Bandwidth: Standard hosting bandwidth

Yes, this means you can run a complete professional support portal on hosting that costs less than a cup of coffee! ☕

📦 What's Included

Deployment Options

✅ AlmaLinux Bare Metal - Automated deployment script for AlmaLinux 8+

✅ Development Setup - Local development environment instructions

Scripts & Automation

✅ Automated deployment scripts with zero manual steps

✅ Database migration and seeding

✅ Automated backup scripts (daily backups included)

✅ SSL certificate installation (Let's Encrypt)

✅ Firewall configuration

✅ fail2ban setup for security

✅ PM2 process management

✅ Nginx configuration

Documentation

✅ Complete Admin Guide (60+ pages) - Every feature explained in detail

✅ Deployment Guide - Step-by-step installation instructions

✅ Client Access Guide - How customers use the portal

✅ Quick Start Guide - Get up and running in minutes

✅ Database Setup Guide - Database configuration and migration

✅ Security Guide - Best practices and hardening

✅ Troubleshooting Guide - Common issues and solutions

✅ Video Tutorials - Coming soon!

Support & Updates

✅ 12 months of free updates

✅ Professional support available

✅ Active development and bug fixes

✅ Community support forum

✅ Regular feature updates

👨‍💼 Who Should Use This?

Perfect For:

• Managed Service Providers (MSPs): Track client requests, manage SLAs, bill for services
• Web Hosting Companies: Handle support tickets, manage hosting requests
• IT Support Businesses: Organize support queues, track time, generate invoices
• Answering Services: Log calls, manage message delivery, bill customers
• WordPress Maintenance: Manage client sites, track update requests
• Email Hosting Providers: Handle support tickets, track email issues
• Server Management Companies: Track maintenance requests, manage clients
• Help Desk Services: Full ticketing system with billing integration
• Technical Support Teams: Organize departments, assign tickets, track metrics
• Client-Facing Support Portals: Professional portal for customer self-service

Use Cases:

• Replace expensive support desk software (Zendesk, Freshdesk alternatives)
• Consolidate ticketing and billing in one system
• Provide 24/7 self-service portal for clients
• Track and bill for support requests
• Manage multiple departments and teams
• Generate professional monthly statements
• Monitor support team performance
• Build a complete support business infrastructure

🎁 Why Choose Request Portal?

🔒 Complete Data Ownership

• Your Data, Your Server - No third-party ever touches your customer data
• Privacy First - No data mining, no analytics tracking, no external access
• GDPR/Privacy Compliant - Full control over data storage and processing
• Zero Trust Issues - You're not trusting another company with sensitive client information
• Export Anytime - PostgreSQL database, standard formats, easy migration
• No Cloud Dependencies - Works 100% offline, no external API calls required

✅ Cost-Effective

• One-time purchase - No monthly SaaS fees ever
• Unlimited users - No per-seat licensing fees
• Self-hosted - You control your data and costs
• Runs on cheap hosting - $3/month VPS is sufficient!
• No vendor lock-in - You own the code and data forever
• No Surprise Bills - Predictable hosting costs, no usage-based pricing

✅ Feature-Rich

• Everything you need in one package
• Ticketing, billing, forms, analytics, call logs
• Professional PDF report generation
• Email integration built-in
• Advanced security features
• Offsite S3 backups at the vendor of your choice!

✅ Easy to Deploy

• Automated one-command installation
• Docker support for easy scaling
• Pre-configured for production
• Includes all dependencies
• SSL certificate automation

✅ Production-Ready

• Built with enterprise technologies
• Security hardened by default
• Automated backups included
• Process monitoring with PM2
• Comprehensive error handling

✅ Well-Documented

• 60+ page admin guide
• Complete deployment documentation
• Troubleshooting guides
• Best practices included
• Example configurations

✅ Actively Maintained

• Regular updates and bug fixes
• Security patches
• New features added regularly
• Professional support available
• Growing community

🚀 Quick Installation

AlmaLinux Server (Recommended)

cd request-portal
sudo ./deploy-almalinux.sh
# Script handles everything automatically!

That's it! Your portal is ready in minutes.

📸 Screenshots

• Dashboard with analytics
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• Ticket management interface
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• Form builder
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🔄 Regular Updates

This is an actively maintained product with regular updates:

• ✅ New features added based on user feedback
• ✅ Security updates and patches
• ✅ Performance improvements
• ✅ Bug fixes and stability enhancements
• ✅ Documentation updates

💡 Frequently Asked Questions

Q: Can I use this on shared hosting? A: You need a VPS or dedicated server with SSH access. Shared hosting won't work.

Q: What's included in support? A: Installation assistance, bug fixes, and basic configuration help.

Q: Can I white-label this? A: Yes! You can customize logos, branding, and company information.

Q: Can I customize the code? A: Yes, you get full source code. Customize as needed.

Q: How many clients can I manage? A: Unlimited! No restrictions on users, tickets, or requests.

Q: Does it include email sending? A: You need to provide your own SMTP server (Gmail, SendGrid, SES, etc.).

Q: Is there a mobile app? A: The portal is fully mobile-responsive and works great on all devices.

Q: Can I integrate with other systems? A: Yes, the API endpoints can be extended for custom integrations.

Q: What about data migration? A: We can help with migration from other systems (additional service).

Q: Will it scale for large businesses? A: Yes! Built with scalability in mind. Can handle thousands of users.

📞 Support & Contact

Need help? We're here for you:

• 📧 Email Support: support@nuovawebs.com
• 📚 Documentation: Comprehensive guides included
• 💬 Community Forum: https://supportwow.com/forum

🏆 Bonus Features

When you purchase today, you also get:

✅ Automated Backup Scripts - Daily backups with retention policies ✅ S3/Cloud Storage Backups - Automatic backups to AWS S3 or compatible services ✅ Database Restore Tool - One-click restore from any backup ✅ SSL Certificate Automation - Let's Encrypt integration ✅ Security Hardening Scripts - fail2ban, UFW firewall configuration ✅ Knowledge Base System - Full article management with rich text editor ✅ Email Blocking System - Ban management for problematic senders ✅ Agent Signatures - Professional email signatures for staff ✅ Database Admin Panel - Direct database access for power users ✅ Email Templates - Professional pre-built email templates ✅ Sample Data - Demo data for testing and training ✅ Migration Scripts - Import data from other systems ✅ Nginx Configuration - Production-optimized web server config ✅ PM2 Ecosystem File - Process management configuration ✅ Environment Templates - Pre-configured .env examples ✅ Upgrade Scripts - Easy upgrade mechanism with automatic rollback

🎯 Get Started Today!

Special Launch Pricing!

$99 $59 - Limited time offer!

What You Get:

✅ Complete source code ✅ All features unlocked ✅ Lifetime license (use forever) ✅ 6 months of updates ✅ Installation support ✅ Complete documentation ✅ No monthly fees ✅ Unlimited installations

30-Day Money-Back Guarantee - If it doesn't work for you, get a full refund.

🌟 Customer Testimonials

"We replaced Zendesk with Request Portal and are saving $6,000/year while getting more features!"

• John D., MSP Owner

"The automated billing and PDF reports alone are worth the price. Installation was incredibly easy."

• Sarah M., Hosting Provider

"Running on a $5 VPS and handling 50 clients with zero issues. Performance is excellent!"

• Mike R., IT Support Business

"Best support portal for the price. The form builder saves us hours every week."

• Lisa K., Answering Service

🔒 License & Legal

• ✅ Regular License: Use on one domain for one business
• ✅ Extended License: Available for agencies/developers (contact us)
• ✅ Source Code: Included (modify as needed)
• ✅ No Reselling: Cannot resell as-is (can sell services built on it)
• ✅ Updates: 6 months included, lifetime updates available
• ✅ Support: Installation and bug fix support included

📦 Installation Requirements Checklist

Before purchasing, ensure you have:

• AlmaLinux 8+ server
• SSH/root access to server
• 1GB+ RAM (2GB recommended)
• 5GB+ free disk space
• Domain name (optional, but recommended for SSL)
• SMTP email account (Gmail, SendGrid, etc.)

Don't have a server yet? We recommend:

• Interserver VPS: Starting at $3/month (runs perfectly!)
• Contabo: Starting at $5.50/month
• OVH: Starting at $5.50/month
• DigitalOcean: Starting at $6/month
• Vultr: Starting at $5/month
• Linode: Starting at $5/month

🎯 Ready to Transform Your Support Business?

Stop paying monthly SaaS fees. Get a professional, feature-rich support portal that you own forever.

BUY NOW FOR $59

⚡ Instant Download ✅ 30-Day Money-Back Guarantee 🚀 Deploy in Under 30 Minutes

📋 Version Information

Current Version: 1.0.0 Last Updated: October 2025 Next.js: 14.2.28 Node.js: 18.x PostgreSQL: 15.x License: Regular License

Changelog: View complete version history and update notes in included documentation.

🏷️ Tags

Support Desk, Ticketing System, Client Portal, Help Desk, MSP Software, IT Management, Billing System, Invoice Generator, Customer Portal, Support Ticket, Service Desk, Request Management, Call Tracking, Form Builder, Next.js, PostgreSQL, Self-Hosted, White Label, Professional Support

Built with ❤️ in Las Vegas.

Transform your support operations today with Request Portal - The affordable, powerful, self-hosted solution.

💳 Payment & Delivery

• Secure payment via Gumroad
• Instant download after purchase
• All files and documentation included
• Free updates for 6 months
• Email support included

⭐ Don't forget to rate us 5 stars if you love the product!

Questions before buying? Contact us via our profile page.

Request Portal - Professional Support Management Made Affordable